Shipping Policy

Last Updated: November 2, 2025

Thank you for shopping with Auriginals.
We do our best to deliver your order quickly and safely.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time & Cost

• Australia: 2–14 business days depending on your location.

• International: 7–21 business days depending on destination and customs clearance.

• Shipping fees are calculated at checkout.

Tracking

Once your order is shipped, you’ll receive a confirmation email with your tracking number.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Wrong Address or Delivery Issues

Please double-check your shipping details before confirming your order.
We are not responsible for delays or losses due to incorrect addresses.

Damaged or Missing Items

If your item arrives damaged or an item is missing, please contact us within 7 days of delivery at contact@auriginals.com.au with your order number and photos if applicable.